Returns & Exchanges

This Returns & Exchanges Policy (“Policy”) governs the process of returning and exchanging products purchased from sposafe.com (the “Website”). By making a purchase on the Website, you agree to comply with this Policy. If you have any questions or concerns, please contact us using the information provided at the end of this Policy.

Returns

1. We accept returns within 30 days from the date of purchase. To be eligible for a return, the following conditions must be met:
   • The item must be unused, undamaged, and in its original packaging.
   • Proof of purchase, such as a receipt or order confirmation, must be provided.
   • Certain items, such as perishable goods or intimate apparel, may not be eligible for return. Please contact us for further information regarding specific product eligibility.
2. To initiate a return, please contact our customer support team at the email address provided below. Our team will provide you with instructions on how to proceed with the return.
3. The customer is responsible for any shipping costs associated with returning the item, unless the return is due to our error or a defective product. We recommend using a trackable shipping method to ensure the safe return of the item.
4. Once the returned item is received and inspected, we will notify you of the approval or rejection of your return. If approved, we will process the refund to the original payment method used for the purchase. Please note that it may take several business days for the refund to be reflected in your account.

Exchanges

1. We offer exchanges for products that are defective or damaged upon receipt. If you receive a defective or damaged item, please contact our customer support team within 7 days of receiving the product to request an exchange.
2. To initiate an exchange, please contact our customer support team at the email address provided below. Our team will guide you through the exchange process and provide you with instructions on returning the defective or damaged item.
3. The customer is responsible for any shipping costs associated with returning the item for exchange, unless the exchange is due to our error or a defective product. We recommend using a trackable shipping method to ensure the safe return of the item.
4. Once the defective or damaged item is received and inspected, we will process the exchange and ship the replacement item, subject to availability.

Non-Returnable Items

The following items are non-returnable and non-exchangeable:

• Perishable goods
• Intimate apparel
• Gift cards

Please note that this list is not exhaustive, and additional non-returnable items may be specified on the product page or during the checkout process.

Contact Us

If you have any questions, concerns, or need assistance with a return or exchange, please contact our customer support team using the following information:

• Name: Daniel Osman
• Email: [email protected]

We strive to provide excellent customer service and will be happy to assist you with any inquiries regarding our Returns & Exchanges Policy.

Thank you for choosing sposafe.com!